Capabilities & services
Some clients come to us with a blank Figma file, others with software that launched and then disappointed. Either way, our UX consulting kicks off with one question: where should this product be a year from now? The answer turns into a plan your team can actually work from, and nothing goes on it unless it helps both the business and the people using the product.
Ever watched a stranger try to use your product? It's humbling. We run those sessions, mark every pause and every give-up moment, then call people back to ask what they were thinking. Their answers tell us how to make the flow simpler, and honestly they're rarely what the team guessed.
Picture a new customer opening your product for the first time, clicking from the landing page all the way down to the last settings tab. Our experts do exactly that, only with a notebook, writing down every flow, visual, emotional cue or usability issue that isn't pulling its weight. What comes back is a fix-by-fix plan for your product, and you won't find it copy-pasted on some blog.
The first version after launch is never the final one. Once real traffic arrives we watch activation, feature adoption and retention, A/B test the screens that matter most, and adjust the interface a bit every month, so the product gets easier to use over time instead of slowly going stale.
Your product is live, customers use it, but you can feel it’s holding you back, and a couple of tweaks won’t fix that. Starting over from zero isn’t great either, because you’d risk the users you already have. So we look at where people actually drop off and what makes them hesitate, rework the structure and the screens that cause it, and try every change on a prototype with real users before your team ships it.
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An audit hands you a list of what’s wrong today. UX consulting stays with you until it’s fixed: we find out why users struggle, decide with you what to tackle first, prototype it, test it, and check the numbers once it’s live.
Access to whatever analytics you use, whether that’s GA4, Mixpanel or Hotjar, plus one person on your side who can make product decisions. A few customers willing to talk to us helps a lot. No tracking set up yet? That’s fine, we start with UX research consulting, meaning interviews and usability tests, and add tracking as we go.
Before anything changes we pick one or two metrics with you, say activation rate or checkout completion, and record where they stand. After the fixes ship we compare against that starting point, so the result of our UI/UX consulting services is a number you can show your board, not our opinion.
Two to four weeks for a focused audit with recommendations. Four to twelve if research and testing are included. Ongoing optimization just runs month to month for as long as it pays off.
Yes. We can pass everything to your in-house team or do the redesign ourselves. Quite a few clients come for UX consulting services and end up staying for design and development.
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